Does Postmates Have A Customer Service Number?

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Postmates is a popular commitment service that allows their customers to society almost anything they want and accept it delivered directly to them by using local couriers. In the upshot that yous need to get in touch with the customer back up staff at Postmates, there are several ways you can reach them. Y'all can phone call their customer support line by dialing ane-888-815-7726 to speak with a representative. You can also contact their support staff through their smartphone app, their website, or past emailing them directly.

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Accept your account information set before you call. To streamline your chat with a customer service representative at Postmates, have your account information, your order delivery or confirmation, and any other information related to your issue prepare and available in case you need to provide it.^[1]
- You may be prompted to enter your business relationship number or some other form of identity verification when you phone call.
- If you're a driver for Postmates, be sure to have your driver information prepare.
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Dial 1-888-815-7726 to contact the customer service department. Telephone call the toll free number and listen to the card options to assist a customer service representative at Postmates assistance yous with the problem you're having. Listen to the carte options carefully and hold until you're able to reach a person who can help.^[2]
- The customer service phone line is the best way to get in touch with an actual person at Postmates then telephone call it if you need urgent assistance.
- The telephone line is open 24 hours then you lot can call anytime y'all demand assistance with an issue you're having.
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Tell the client service representative your problem in detail. You may be frustrated with an error or a trouble that you're having, simply the all-time way to get assistance is to calmly explicate your upshot when y'all become on the line with a representative. The more information they have, the better they tin can help y'all.^[iii]

Tip: Ask the representative if they need any additional information from y'all and have them confirm that they sympathise your trouble to make sure you've done all that yous can to get help with your upshot.
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Go a help ticket confirmation number and follow up subsequently 24 hours. After you've explained your issue, the representative at Postmates will put in a help ticket order to have the problem taken care of. Ask the representative for the aid ticket number then you can recollect and provide it if your problem isn't resolved after 24 hours.^[iv]
- Write the number down so you lot tin reference it on the follow-up call if you demand it.
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Open up up the Postmates app on your smartphone or tablet. Look for the Postmates icon on your smartphone or tablet and tap on it to open the app. Y'all need to be logged in to your account to navigate the app and transport a bulletin to customer support.^[5]
- If you've never used the app before, yous can log in to information technology with your Postmates account information.
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Admission your contour settings and information in the elevation left corner. Tap on the icon that resembles a person's silhouette, or your photo if you've uploaded 1, in the height left corner to bring up your account data.^[half-dozen]
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Select "Support" at the bottom of the bill of fare. One time y'all've accessed your business relationship settings area, the last pick at the lesser of the card will say "Back up" and will bring you to the customer support portal. Tap on it to open it up.^[seven]
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Review the popular answers and help topics section. It'south possible that the trouble yous're having is listed in the common problems section of the support menu or listed in the help topics. Before you go further, take a moment to review them to see if you can resolve your problem that fashion.^[8]

Tip: If you can't gear up your problem or respond your question with the help topics, make sure you mention that y'all looked through the menu if you lot terminate up having to contact a customer support representative.
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Ringlet down and select "E-mail" under the Contact us section. The app has an internal messaging function that y'all can use to contact the customer service department. Tap on the icon labeled "Email" to bring upwards the messaging portal.^[9]
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Choose the option that relates to your problem. After you select "Electronic mail", y'all'll be brought to some other menu that asks, "What can we assist you with?" To further refine your aid request, choose the selection that near closely relates to your trouble.^[10]
- You'll see options listed as Account, Order, Charges, Postmates Services, and Report a rubber issue. If you don't see whatever that relate to your problem, choose "Account."
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Fill out the "Comment" box and submit your issue. When yous select a assistance menu pick, yous'll be brought to a form that includes a comment box. Utilize the box to explain your problem in particular and so tap on the icon at the lesser of the screen labeled "Report Consequence." This will submit your asking and you should be contacted by a customer support representative shortly.^[11]
- Review the contact information listed in the class to make sure the representative has the correct data to reach you.
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Follow up after 24 hours. If you lot don't hear anything after 24 hours, submit another help asking. Follow the same procedure, and mention in the comment box that you reached out for support and take still to hear from someone.^[12]
- If you still aren't contacted after another 24 hours, call the client support line.
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Transport a message directly to customer support past emailing them. If you're a client, driver, or merchant, y'all can featherbed the back up portal and skip sending a help ticket by emailing the customer service section straight.^[thirteen]
- You can contact them by email to bank check the status of help ticket.
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Send a detailed email to help@postmates.com. Explicate your problem and list the steps you've already taken to try to resolve the problem. List your account information and include the all-time way for them to reach you in the electronic mail also.^[fourteen]

Tip: Put your account information and a full general description of your issue in the e-mail subject line and then the representative can reference it more easily. For example, your subject line could wait like: Account #987654321 - Jane Smith - Overcharged Account.
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Follow upward if you don't receive a response inside 24 hours. After you ship your e-mail, you should receive a confirmation reply that says that your message was received and the client service section is looking into your issue. If you don't hear anything else later 24 hours, send a follow-up e-mail to your original email asking for the status of your assistance.^[15]
- Be sure to check your spam folder for a response from Postmates.
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Open your browser and become to the Postmates website. Enter the URL for the Postmates website in the search bar of your web browser, or search for Postmates on a search engine to pull up their website.^[sixteen]
- The URL is: https://postmates.com/.
- Y'all will have to log in to your account to access the customer support sections.
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Click on your profile icon in the top right corner. The option to contact Postmates is listed with your account setting data. Click on your contour icon adjacent to the shopping cart in the top right corner and you'll see a menu popular up.^[17]
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Select "Help Center" by clicking on it. In the bill of fare that pops up later on you lot select your profile icon, you'll see an selection labeled equally "Assistance Middle" in the heart of the options. Select it past clicking on it to be brought to the customer service portal.^[18]
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Browse the help topics to see if your trouble is listed. Take a await through the menu options to come across if you see a topic that closely resembles the issue that you lot're having. Yous may be able to resolve your problem without having to contact Postmates.^[19]
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Scroll to the bottom and click on "Electronic mail" under the "Contact us" section. This volition bring you to the help menu that has a list of wide subjects similar business relationship issues, order problems, and issues with charges. Look through the options and select the one that most closely relates to your trouble.^[twenty]

Tip: If you're not certain what subject to select, choose "Business relationship."
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Use the "Comment" box to explain your issue and click "Report Consequence." After y'all've narrowed downwards the problem y'all're having, use the annotate box to further explain your issue in item. One time yous've finished, click on the "Report Issue" icon at the lesser of the menu to submit your bulletin. You should be contacted by a representative shortly after you submit your message.^[21]
- Double check the contact information listed in the menu to brand sure a representative will exist able to reach you.
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Follow up after 24 hours. If you don't hear anything subsequently 24 hours, follow the aforementioned procedure and ship another message. In the comment section, mention that you lot've already sent a bulletin and yous haven't received a response.^[22]
- Call the client support line if you don't receive any reply at all to your messages.
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